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Refund policy

Thank you for shopping with Velence – Vision to Elegance.
Due to the personal and intimate nature of our products, we follow a strict hygiene-first return policy.

Products Eligible for Return / Replacement

We accept returns or replacements only in the following cases:

→ You received a wrong product.
→ The product arrived damaged or defective.
→ A product is missing from your order.

To be eligible:

• You must raise a request within 48 hours of delivery.
• The product must be unused, unopened and in its original packaging.
• Unboxing video is mandatory to process claims.

Non-Returnable / Non-Refundable Items

For hygiene and safety reasons, the following cannot be returned:

→ Lingerie, intimate wear, thongs, nightwear
→ Massage oils, perfumes, edible items
→ Naughty cards, scratch cards, game kits
→ Gift boxes / curated sets
→ Any item that has been opened or tampered with

Refund Method

If approved:

• Refunds are issued as store credit or replacement, depending on availability.
• Refunds to original payment method are issued only in rare exceptional cases.

How to Raise a Return Request

Email us at support@velence.in with:

• Order ID
• Product name
• Reason for return
• Clear photos + unboxing video